FAQ & SHIPPING

Our Hospital Comfort Essentials Pack is thoughtfully curated to enhance rest, comfort, and peace during a hospital stay. It contains a silky sleep mask, reusable earplugs, natural lip balm, soothing throat lozenges, a notepad and pen for jotting down important information, and a card with a get-well message and helpful tips for a smoother hospital experience.

This pack is ideal for anyone hospitalised for multiple or extended stays. Whether it's for a loved one or yourself, it's designed to offer practical relief and comfort during a challenging time.

Our products are selected to address common discomforts experienced in hospitals, such as noise, bright lights, and physical discomfort. The reusable earplugs and sleep mask promote restful sleep, which is vital for recovery. The lip balm and throat lozenges relieve dry air-related irritation and post-surgery discomfort. We've also included a handy notepad and pen for jotting down important details or questions for your healthcare team, helping reduce stress and provide a sense of control. Every item is chosen to make the hospital stay more manageable and comfortable.

The pack comes pre-curated with essential items based on common needs during hospital stays. However, work is underway to expand our product range, and we welcome your feedback!

We currently only offer the Hospital Comfort Essentials Pack. We are working on expanding our range to include specialised packs for specific needs, such as post-surgery, maternity, paediatric care, and long-term stays. Stay tuned for future releases!

Unlike traditional hospital gifts like flowers or chocolates, our packs are focused on providing practical comfort and relief. Every item is carefully chosen to help patients feel more comfortable, rested, and supported during their hospital stay.

Simply order through our website, and we'll take care of the rest. You can have the pack shipped directly to the hospital or your own address if you prefer to deliver it in person.

Leave us a short message you would like to include and sign off with your name(s). We will handwrite it for you before delivering it.

For health and safety reasons, we do not accept returns on our Hospital Comfort Essentials Pack. However, if any items arrive damaged or defective, please contact us within 7 days, and we will gladly provide a replacement.

We are committed to sustainability. While not all materials can be eliminated from landfills, we continuously work to reduce our environmental impact. We use recyclable or reusable materials wherever possible. All cardboard, including the lip balm packaging, is recyclable. Additionally, we provide reusable premium earplugs to reduce single-use waste, minimising the need for disposable foam plugs.

Shipping FAQ

Anwen & Kind delivers Australia-wide. Due to the time-sensitive nature of hospital stays, we do not currently offer international shipping. However, if you’re located outside Australia, feel free to contact us, and we’ll assess the situation to see if we can arrange delivery on a case-by-case basis.

For standard shipping, please allow 2-4 business days.

For express shipping, allow 1-3 business days. If you order before 12 p.m., we will send your parcel on the same day. Please see the chart below for next-day delivery zones within Australia.

View Eligible postcodes

Please allow 2-4 business days for standard shipping, while express shipping typically takes 1-3 business days. Once the parcel reaches the hospital, an additional business day may be needed for internal distribution (especially for large public hospitals). Hospitals often have their own internal processes, so even if the tracking status shows 'delivered,' the parcel may still be in the hospital mailroom or a nearby post office awaiting final delivery.

We recommend checking your loved one’s estimated hospital stay before placing the order. In many cases, their stay may be shorter than anticipated.

Please note, if you place your order before 12 p.m. on a Friday, we will send it out the same day. However, as AusPost does not deliver over the weekend, the earliest delivery will be Monday. Once the parcel arrives at the hospital, internal distribution may take an additional business day.

We’ll soon be stocked in major metropolitan hospital gift shops, making it easy to pick up our Hospital Comfort Essentials pack directly during your visit. If you're visiting in person, you’ll be able to find our packs conveniently in hospital gift shops. We’ll be listing our partner locations here soon—stay tuned!